Please read these booking conditions carefully, as they apply to all bookings accepted by Mat McLachlan Battlefield Tours. Mat McLachlan Battlefield Tours is not itself a transport, tour, event or accommodation provider and acts only as an agent for those service providers.

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Website

This website is a guide to our services only. Please refer to your travel agent or call us on 1300 880 340 for full details and planning of your holiday, including up-to-date pricing.

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How to book

Please call our reservations line on 1300 880 340 or contact your travel agent who will request a reservation on your behalf. All requests for reservations are subject to availability. Any special meal requests will be made on a request basis only. Mat McLachlan Battlefield Tours cannot guarantee special meal requests nor will it assume any responsibility or liability if passengers' special meal requests are not fulfilled.

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Prices

All rates are in Australian dollars and are cash/cheque rates. Unless noted as a 'Guaranteed Departure', tours are based on a minimum number of passengers travelling. In the unlikely event of price increases from our suppliers, taxes or a reduction in numbers of passengers travelling below the minimum passenger numbers, Mat McLachlan Battlefield Tours reserves the right to pass on these increases in costs to passengers. This may occur with or without warning to the passengers. In the unlikely event that a tour fails to attract the minimum passenger numbers, the tour may be cancelled at the discretion of Mat McLachlan Battlefield Tours. Mat McLachlan Battlefield Tours may also cancel, at its discretion, any tour for operational or other reasons. If a tour is cancelled, monies already paid by passengers will be refunded or credited towards future travel. Mat McLachlan Battlefield Tours will not be responsible for any other travel arrangements affected by, or costs imposed because of, our cancellation.

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Deposits

Group Tours: A non-refundable deposit of $1000 per person, per tour, is required to secure your place on each tour within 7 days of booking. Final balance is due 60 days prior to travel.

Flexi-Tours and Explorer Tours: A non-refundable deposit of 30% per person, per tour, is required within 7 days of booking. Final balance is due 60 days prior to travel.

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Credit cards

Credit card payments attract a merchant fee of 1.5% for Visa and MasterCard and 3% for American Express and Diners.

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Cancellations

All cancellations must be received in writing. If cancellation is received more than 60 days prior to the departure date, there will be no refund of your deposit. If cancellation is received after final payment but more than 45 days prior to the departure date, a cancellation fee of 50% applies. If cancellation is received within 45 days of the departure date, a cancellation fee of 100% applies. Any change or substitution of a passenger name within 45 days of the departure date will be deemed a cancellation, and applicable cancellation fees will apply. The departure date constitutes the date indicated on Mat McLachlan Battlefield Tours' confirmation. If you do not join the tour on the departure date, cancellation fees will be 100%. If you withdraw from the tour after commencement for reasons of illness, you must obtain a medical certificate in support of any insurance claim. Mat McLachlan Battlefield Tours makes no representation or guarantees concerning reimbursements of funds paid by you under any insurance claim.

The abovementioned cancellation fees are in addition to any that may be charged by travel agents, airlines, hotels or other tour operators.

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Refunds

To the extent permitted by law, no refund is available for cancellations after travel has commenced or in respect of any tours, accommodation, meals or any other services not utilised.

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Travel documents

Travel documents will be sent to you approximately 21 days prior to departure (providing full payment has been received). If you are leaving home earlier, please advise us so that we can deliver your documents before you depart.

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Guaranteed departures

Our Anzac Day on the Western Front and Anzac Day at Gallipoli tours are guaranteed to depart, regardless of passenger numbers. Please note that we reserve the right to withdraw this guarantee in the event of a terrorist attack, economic downturn, war or similar occurrence that results in a substantial fall in bookings for a particular tour.

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Airport transfers

On tours that offer airport transfers as an inclusion, an airport transfer to/from your hotel will be provided a) on the arrival and departure day of the tour, or b) on other days if you have booked pre- and post-tour accommodation with Mat McLachlan Battlefield Tours for the full duration of your stay. Flight details must be provided to Mat McLachlan Battlefield Tours no later than 21 days before departure. Once transfers are booked they cannot be changed. Only one inbound and one outbound transfer will be included. In the event of flight delays outside Mat McLachlan Battlefield Tours' control, the transfers will be deemed to be cancelled. All transfers are based on group transfers, and no refund is available for missed transfers or passengers not using the transfer service. Airport transfers are provided as a service to passengers and it is the responsibility of the passenger to ensure that any airport transfer will allow them enough time to connect with their flights. Mat McLachlan Battlefield Tours will not be responsible for any flight delays or cancellations caused by the late arrival or departure of an airport transfer, or for cancellation fees associated with a missed flight.

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Product descriptions

Descriptions of tours, attractions and accommodation provided on this website are based on information provided by hotels and suppliers. Any facilities shown as included may change at any time. Mat McLachlan Battlefield Tours makes no representation as to the standard, class or description of accommodation or services provided by third parties. Every effort is made to ensure the accuracy of this website; however, Mat McLachlan Battlefield Tours cannot be held responsible for typographical errors, or errors arising from unforeseen circumstances.

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Maps and photographs

Maps are shown for general information and do not necessarily reflect actual routings, locations or services provided. Photographs may show places in the general area visited, but not necessarily included in the tour. Many of the images on this website are supplied courtesy of tourist bureaux, hotels and tour operators.

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Travel insurance

It is a condition of travel that each passenger is adequately covered by an appropriate travel insurance policy. Please also check the contingencies of your prospective insurance cover and ensure you are aware of its conditions and omissions. We strongly advise travel insurance from time of booking to provide full cover.

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Passports and visas

It is the responsibility of the passenger to have a valid passport (which is valid for at least six months from your last day of travel) and all visas, permits and certificates required for the selected tour. Ask your travel agent for further information.

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Baggage

Please check with your airline for applicable baggage allowances. Where a tour includes hotel porterage, this includes one standard suitcase per person, and only applies when the passengers are travelling as part of the group. Porterage is not included when passengers check in and out of a hotel at the start and end of a tour. All baggage and personal effects are at all times and in all circumstances at the risk of the tour participant. Baggage insurance is recommended.

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Single travel

If you are travelling as a single passenger, you can request that we try to match you in a twin share room with another single passenger of the same sex. Should we not be able to match you in a twin share room by the final tour balance payment date, the single room supplement rate will apply. Should you be matched with another person we cannot be held responsible if the choice is not to your satisfaction. Any twin match must understand that the room must be treated as a non-smoking room unless both parties agree otherwise. Single rooms may be smaller than twin rooms. The Single Supplement represents a fee passed on to us by the hotels for sole use of a room.

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Tour participation

Battlefield tours generally visit rural areas and a reasonable amount of walking will be required as part of the tour. At Anzac Day services, crowd numbers, traffic controls and security restrictions dictate that the group may have to walk some distance to reach commemorative sites. At Gallipoli, this may be as much as 8km during the course of the day, including a steep uphill walk to Lone Pine. Western Front Anzac services generally allow coach drop-offs and pick-ups near the commemorative site, but this is not guaranteed. You should also be aware that only limited seating is available at Anzac Day services and, while we will do our best to arrive in time to secure seating, this is not guaranteed. You may have to stand for the length of the commemorative service, particularly at Gallipoli, where seating is very limited. If Mat McLachlan Battlefield Tours considers a passenger unsuitable for any tour it may, at its discretion, refuse to carry that passenger on the tour. Passengers are required to advise Mat McLachlan Battlefield Tours, at the time of booking, of any physical, medical or other special needs that require accommodating. Mat McLachlan Battlefield Tours does not employ medical personnel. Any necessary medical attention will be provided by a local facility at the passenger's expense. Mat McLachlan Battlefield Tours is not responsible or liable for any losses or costs incurred as a result of medical services obtained while on tour, or for the quality of the care or services received.

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Variations

All possible effort will be made to adhere to the published touring itinerary. Occasionally circumstances beyond our control will force changes, amendments or modifications to the itinerary and its inclusions. Mat McLachlan Battlefield Tours cannot be held responsible for any omissions or modifications to the itinerary or the inclusions made as a consequence of these changes. In addition, while every effort is made to ensure that the advertised War Historian accompanies a tour, illness or other reasons beyond our control may prevent an individual from travelling. In this case Mat McLachlan Battlefield Tours will endeavour to find a knowledgeable substitute to take their place.

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Pre-departure contact

You must provide a telephone number, email or address where you can be reached, if necessary, within 24 hours prior to your departure from Australia.

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Not included in the price

Anything not specifically included in the tour is at your own expense. Tours sold as 'land only' do not include airfares.

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Air travel

Air travel is subject to the conditions and limitations set out in the airline's conditions of carriage. Mat McLachlan Battlefield Tours has access to wholesale airfares with specific airlines which are available to passengers who book on one of our tours. Wholesale fares will usually be cheaper than an equivalent full retail fare, but occasional special discounted fares offered by airlines may be cheaper than our wholesale fares. It is the passenger's responsibility to compare available airfares and to select the product that is most appropriate for their needs. Wholesale fares apply to specific routes and dates only and are subject to availability. Airfares are subject to change at any time.

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Discounted airfare promotions

Advertised airfare savings are based on the difference between our wholesale airfare and the cheapest available retail airfare on the same airline on a specific date of booking and departure. Depending on the date of booking, departure date and availability, the saving between our wholesale fare and an equivalent retail fare may be less than the advertised amount.

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Booking arrangements

The person making a booking will be deemed to have accepted these booking conditions on behalf of everyone named in the booking. All communications from us will usually be sent to your travel agent. Your travel agent is responsible for forwarding payments made by you to us.

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Limitation of liability

To the extent permitted by law, Mat McLachlan Battlefield Tours excludes all liability for any loss or damage whatsoever (including but not limited to physical and psychological injury, and loss or damage to property of whatever nature) that may arise in any way in connection with the offer or supply of goods or services through Mat McLachlan Battlefield Tours or any third parties, or in connection with the supply of such goods or services. If the law implies a condition or warranty that cannot be excluded, Mat McLachlan Battlefield Tours' liability for a breach of the conditions or warranty will be limited as determined by Mat McLachlan Battlefield Tours to the re-supply or payment of the cost of re-supplying the relevant goods or services

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Events beyond our control

If a tour cannot proceed due to flood, earthquake, war or civil strife, acts of terrorism, hurricane, cyclone, industrial disturbance, strike, fire, lock out, epidemic, failure or delays of scheduled transportation facilities, or other Acts of God, or any law, order, decree, rule or regulation of any government authority, or for any reason whether of a similar or dissimilar nature beyond the control of Mat McLachlan Battlefield Tours, this agreement shall terminate and there shall be no claim for damages by either party against the other.

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Destination advice

Mat McLachlan Battlefield Tours makes no representations as to the safety, conditions or other issues that may exist at any destination. You should obtain travel advice, including from the Department of Foreign Affairs and Trade (www.smarttraveller.gov.au).

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Complaints procedure

Should you have a complaint while on the tour, you should inform your Tour Manager immediately. If the matter cannot be resolved after the Tour Manager's best endeavours to do so during the tour, your complaint can be made in writing to Mat McLachlan Battlefield Tours.

Mat McLachlan Battlefield Tours cannot be held responsible for issues that were not brought to our attention during the course of a tour.

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Law of contract

This agreement shall be governed and controlled in accordance with the laws of New South Wales, Australia.

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Mat McLachlan Battlefield Tours is a division of Travel & Living Pty Ltd.
ABN 51 105 498 066. Lic No 2TA005531.

Mat McLachlan Battlefield Tours
Suite 303, 27 Belgrave Street
Manly NSW 2095, Australia

Phone 1300 880 340
Fax (02) 9977 9102
Email info@battlefields.com.au
www.battlefields.com.au